>For a long time (read: 10+ years of zine publishing) I have had a love/hate relationship with the United States Post Office. I have had some really nice experiences at the PO, and some really horrible ones. I’ve been kind of ambivalent about the new post office I’ve been frequenting lately. None of the employees have been very nice; at best they’ve been cordial on occasion, but often bordering on surly. Today, however, the woman who waited on me was shockingly pleasant and upbeat. She has waited on me before, and at the time didn’t bowl me over with her good nature. I don’t know if she was just having a really awesome day today (it was Friday, after all) or if the PO has instituted some new radical customer service indoctrination program (somehow I doubt this). Anyway, this experience made me feel really good and helped put a nice spin on my day. And it also reminded me of this essay I read on the NPR site the other day, which I will now share with you:

http://www.npr.org/templates/story/story.php?storyId=18463814

If you scroll down to where it says “Kevin Kelly’s 2007 Christmas Card,” you can read the full essay, which is well worth it.